Terms of Service

1. We specialise solely on the facial region and do not perform neck, décolletage, or body treatments.

2. We do not perform one-off sessions for spot treatments such as moles, freckles, skin tags, or milia.

3. As a specialised clinic, dr.dream dermatological tested skincare is compulsory for all clients on treatment plans.

1. All new clients require an initial consultation prior to requesting treatments. Within 3 business days upon purchasing your Consultation, our team will be in touch via mobile to book your appointment in.

2. We has a strict no-refund policy for consultations. The consultation fee will be converted into a non-attendance fee in the event of late arrival, late cancellation, or no-show. From the date purchased, you have 1 month to book and attend your consultation.

3. Treatment time directly after the initial consultation cannot be pre-booked and is subject to availability on the day. After the consultation, we can arrange another appointment for treatment if need.

4. The Dream Medical Division consultation fee for both Nurse and Doctor is redeemable when you attend the consultation and it remains valid for 1 month from the date of attendance. However in the event of late arrival/late cancel/no show the fee will be converted into a non-attendance fee.

5. After consultation, if you would like to be booked in for a treatment, you need to pay an appointment deposit of $50 Nurse / $100 Doctor to secure the appointment.

6. If you would like to be booked in for a desired Dream Medical Division treatment right after your consultation, you will also need to pay an appointment deposit of $50 Nurse / $100 Doctor before this appointment can be booked in.

7. The appointment deposit is refundable on your last appointment or you prefer it will be kept on your account and remains valid for 6 months from your last appointment.

Appointment Deposit

1. To secure your appointment, a deposit of $50 is required at the start of your package ($100 for doctor appointments). This deposit will be used if a late arrival, late cancellation, or no-show fee needs to be applied.

2. The fee may be charged starting from the second occurrence of late arrival, late cancellation, and failure to attend your appointment.

3. The deposit cannot be applied toward services or products.

4. If the deposit is used, an additional $50 ($100 for doctor appointments) must be paid to schedule another appointment.

5. The deposit is refundable after your final appointment or can remain on your account for future use, valid for six months from your last appointment.

Arrival Time

1. We kindly request that you arrive 10 minutes prior to your scheduled appointment. This ensures you receive the full benefit of your treatment, as appointments must end on time to accommodate the next client.

2. You will be considered late if you arrive 10 minutes or more after your scheduled time. If you anticipate being late, please call us as soon as possible so we can assist you.

3. If you arrive late, depending on availability and the nature of the appointment, we may:
   • Cancel the appointment
   • Reschedule it
   • Shorten the duration of your session

Appointment Confirmation, Rescheduling, and Non—Attendance

When you book an appointment with us, we reserve the therapist, room, and time exclusively for your treatment. We do not double-book or overbook clients.

1. Confirmation: We will send a confirmation message a few days prior to your appointment. Please reply at least 48 hours in advance to confirm. This reminder is a courtesy and does not remove your responsibility for keeping appointments once you have made them.

2. Rescheduling: If you need to change your appointment, we require at least 48 hours’ notice to offer the time to another client.

3. Non-Attendance: Repeated cancellations (e.g., canceling two consecutive appointments) or no-shows may result in the cancellation of future bookings. In such cases, we will notify you and kindly request that you contact us to resume your treatment plan.

Payments

1. All prices are listed in Australian Dollars (AUD) are subject to change without notice.

2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

3. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

4. Full payment is required at the time of service unless otherwise specified in your Package Plan and Maintenance Membership Terms & Conditions.

Refunds

1. We do not provide refunds for cancellations or change of mind and will only provide refunds if required by law.

2. Our 'no refund' policy applies to consultations, medical procedures (including injectables) as well as dermal treatments and procedures.

3. Where we have provided the treatments and services you have agreed to purchase, and where this has been provided with due care and skill by our suitably trained staff, we will not offer a refund.

4. Please note that our treatments, services and packages are not transferrable to other individuals.

Skincare Returns

1. We do not provide refunds or replacements for purchased dr.dream skincare products for:

   • Change of mind or purchasing error from your end.

   • Subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with natural products, or because you may not care for a product’s colour, texture, scent or perceived performance.

2. Should you experience an adverse reaction which you suspect is attributed to our skincare products, we will consider each situation individually. If such a situation arises, you are requested to provide details and photographic evidence of the issue, and we will review it to determine if a refund is warranted.

3. To be eligible for a refund or replacement:

   • The item is faulty (photographic evidence may be required).

   • The item is incorrect due to our error (photographic evidence may be required).

   • The item was purchased directly from our online or physical store.

   • The item must be in the same condition as it was received (not damaged from dropping or mistreatment).

4. You have 7 calendar days to return the item from the date you received it. We reserve the right to refuse the refund or replacement of items which do not meet the eligibility criteria.

5. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will not be refunded.

6. If you would like to return a product, please reach out to info@thedreamskinclinic.com.au for approval prior to returning your product. Once approved, please mail your product to: The Dream Skin Clinic, 21 Royal Parade, Parkville VIC 3052, Australia.

7. You will be responsible for paying for your own shipping costs for returning your item. Please note that we cannot be held liable for any shipping issues, including missing parcels or delays, related to your return.

Gift Cards

1. Gift cards are valid for 3 years from the date of purchase. Any balance remaining after the expiry date will be forfeited.

2. Gift cards are non-transferable and cannot be returned or exchanged for cash, either wholly or partially.

3. If the total value of a purchase made using the gift card is less than the balance on the card, the remaining balance will be kept for future use and will be valid until the card's expiry date.

4. If the total value of a purchase exceeds the value of the gift card, the recipient is required to pay the difference.

Seasonal Promotions

1. Seasonal promotions are limited-time offers that occur sporadically throughout the year. These promotions may include exclusive discounts, giveaways, or special offers for a specified period.

2. Details of each seasonal promotion will be communicated to clients via our website, social media, or in-clinic notifications.

3. Seasonal promotions cannot be combined with ongoing promotions unless otherwise stated.

1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

2. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or individuals engaging in fraudulent activities or attempting to scam. This includes, but is not limited to, orders that appear suspicious or violate our terms.

3. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

The Dream Skin Clinic is dedicated to maintaining a safe, respectful, and supportive environment for everyone. We have a zero-tolerance policy for any form of harassment directed at our team members.

Harassment includes, but is not limited to:

• Inappropriate Language: Use of abusive, offensive, or disrespectful words or comments.

• Body Language: Gestures or physical postures intended to intimidate, demean, or threaten.

• Tone of Voice: Speaking in a hostile, aggressive, or condescending manner.

• Physical Contact: Any unwanted or inappropriate physical interaction.

• Digital Communication: Sending messages, emails, or comments that are disrespectful, harassing, or inappropriate.

Should harassment occur, our team members are empowered to professionally end the interaction and report the incident to management immediately. Management will investigate the situation thoroughly and take appropriate action, which may include but is not limited to issuing a formal warning or terminating the client relationship.

We are firmly committed to safeguarding the well-being of our team and clients, ensuring that The Dream Skin Clinic remains a welcoming and respectful environment for everyone.

At The Dream Skin Clinic, we prioritise open and transparent communication to ensure client expectations align with achievable treatment outcomes. Our team is trained to provide clear, evidence-based information about what treatments can realistically achieve, as well as their limitations.

If a client’s expectations are found to be unrealistic, we will address their concerns with professionalism and empathy, working collaboratively to provide clarity and options. However, if an agreement cannot be reached, we reserve the right to respectfully decline further treatments in order to uphold the quality and integrity of our services.

This Privacy Policy describes how your personal information is collected, used, and stored when you visit or make a purchase from thedreamskinclinic.com.au (the “Site”).

1. Personal information we collect

   • When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

   • Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

   • When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information. We refer to this information as “Order Information”.

2. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

3. We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

4. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

5. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

All content provided on our website, including but not limited to text, images, logos, designs, graphics, videos, and marketing materials, is the exclusive property of The Dream Skin Clinic and is protected by applicable copyright, trademark, and intellectual property laws.

1. Ownership and Copyright
   The content on our website and associated marketing materials, including text, images, logos, and graphics, is owned by The Dream Skin Clinic, its affiliates, or its licensors. All content is protected by the Copyright Act 1968 (Cth) and other relevant intellectual property laws in Australia. The rights to use such content are strictly reserved.

2. Unauthorised Use
   Any unauthorised use of content from our website, including reproduction, distribution, modification, or public display, is prohibited under Australian copyright law. This includes, but is not limited to, copying content for commercial purposes or using it without permission in any form.

3. Permitted Use
   You may access and use content from our website solely for personal, non-commercial purposes, in accordance with the terms outlined in this policy. Any other use, including commercial use, requires prior written consent from The Dream Skin Clinic.

4. Trademark
   The trademarks, service marks, and logos displayed on our website are registered or unregistered trademarks of The Dream Skin Clinic. You are not permitted to use these trademarks without our explicit permission, as governed by the Trade Marks Act 1995 (Cth).

5. Modifications to Content
   We reserves the right to modify, remove, or update any content on our website at any time, without prior notice, in accordance with the Copyright Act 1968 (Cth) and other relevant laws.

To the fullest extent permitted by law, The Dream Skin Clinic, our directors, consultants, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

You agree to indemnify, defend and hold harmless The Dream Skin Clinic and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

We may update these Terms of Service from time to time. Continued use of our services constitutes acceptance of the updated terms.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

If you have any questions or concerns about these Terms of Service, please contact us at:

The Dream Skin Clinic

21 Royal Parade, Parkville VIC 3052

0480 091 785

info@thedreamskinclinic.com.au